Service Access and Home Support Assessment Officer

Apply now Job no: 494705
Work type: Temporary Part-time
Location: Other
Categories: Community Development

Service Access & Home Support Assessment Officer

This is a temporary Band 5 part-time position (30.4 hours per week) to 30 June 2024.

Position Purpose:

An Assessment Officer provides initial screening, assessment, prioritization, and referral services as the first point of contact for Knox residents seeking information about CHSP services. They promote Council's approach to implementing the Active Service Model and Reablement, which aims to assist eligible clients to maintain independent, healthy, and active lifestyles, to stay connected to their community, and to maintain their quality of life.

The primary responsibilities of this position are to:

  • Provide information and advice about access, eligibility, referral processes, and service options for frail older people, their carers, and service providers, within an Active Service Model and Reablement context;
  • Provide information to screened ineligible clients about alternative agencies/sources of support where available, to assist in meeting their requests;
  • Liaise with consent, with relevant health care professionals, service providers, and other family members, to assist in determining support needs and priority of access to services;
  • Ensure appropriate, accurate and confidential documentation and statistical records are maintained to accurately meet statutory and organizational requirements and enable a streamlined, equitable, and efficient service to be delivered;
  • Responsible for the provision of accurate, specialist advice in the area of services for older people, to existing and potential clients, service providers and members of the general Knox community;

What you will need to thrive

The key selection criteria for this role are:

  • Tertiary qualifications and experience in nursing, allied health, social sciences, case management, disability services, or health-related field, in a community setting;
  • Demonstrated experience in conducting holistic assessments of the individual needs of frail, older people and people with disabilities in a community setting and development of appropriate goal-directed care plans, care coordination plans and e-referrals, according to CHSP requirements;
  • Demonstrated ability to work with a minimum of supervision, set priorities, solve minor problems and organize own work within a fast-paced environment.

How to apply

Please provide a resume and brief cover letter addressing the ‘what you need to thrive’ section from the position description to outline how your experience and skills relate to the role.

For further information on this role please contact Helen Oakley at or on 0439 554 351.

To view a copy of the position description please visit our Knox City Council Careers Page.

Apply by 11:45pm Sunday 26 March

Why Us

At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments. We succeed by recruiting for excellence through investing in our people, encouraging their unique talents, and supporting them to bring their whole selves to work.

We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.

Beyond that, we also offer:

  • growth and learning opportunities;
  • career development;
  • reward and recognition programs; and,
  • a supportive Employee Assistance Program.

Council has developed a vaccination policy that states that the successful candidate will be required to demonstrate evidence of compliance with vaccination requirements.

To view the inherent requirements for this position please see attachment below.

Download File Office Based role(s) - Inherent Requirements Table .DOCX

Knox Council is an Equal Opportunity Employer ensuring a Child Safe environment that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurunjeri and Bunurong people of the Kulin Nation.

Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

Back to search results Apply now Refer a friend