Your new role

We have an exciting 12-month opportunity for a Continuous Improvement analyst to join our Strategy and Transformation Team.  Reporting to the Head of Business Improvement, the Continuous Improvement Analyst is responsible to deliver process and service improvements, and foster a culture of continuous improvement. Working collaboratively with Business Improvement team, Customer Experience team, and key stakeholders across the organisation, this role identifies, facilitates and delivers continuous improvement projects to realise agreed business and customer benefits.

The Continuous Improvement Analyst also develops tools, templates and guidelines to facilitate continuous improvement and coordinates and fosters an internal community of practice of continuous improvement practitioners, to enhance impacts and ensure consistency in prioritisation and delivery of improvement projects.

This is a 12 month role based at Knox Civic Centre/Hybrid however we can offer a range of flexible work options for the right candidate.

This is a Band 6 classified role, remuneration will be $95,488.69 - $104,288.00 (depending on experience plus superannuation in accordance with the Superannuation Guarantee.

What you will need to thrive

• Proven ability to develop and maintain continuous improvement frameworks to ensure consistent application of best practice improvement methodologies
• Experience leading the development of a customer-centric continuous improvement methodology, capability and practice in a service organisation
• Proven ability to apply continuous improvement principles (e.g. Lean, Six Sigma) to streamline business processes, improve customer experience and increase efficiency
• Proven ability to identify improvement opportunities for all new and existing services and processes
• Proven ability to support staff in the application of continuous improvement skills and root cause analysis
• Ability to define and agree benefits realisation aligned to process and service improvement
• Ability to activate and facilitate a community of practice of continuous improvement officers from across the organisation
• Ability to facilitate training to uplift continuous improvement capability across the organisation
• Highly developed written and verbal communication in particular eliciting process and service information from key stakeholders, report writing and facilitating training.
• Highly developed facilitation and stakeholder engagement skills is essential.

How to apply

Please provide a resume and brief cover letter addressing the ‘what you need to thrive’ section from the position description to outline how your experience and skills relate to the role.

For further information on this role please contact Anthony Chu at anthony.chu@knox.vic.gov.au or on 9298 8199.

To view a copy of the position description please visit out Knox City Council Careers Page.

Apply by 22/09/2024

Why us

At Knox, making a difference to others and out community is at the heart of everything we do.  We are inspired by empowering our community inside and out to thrive and prosper living our values.  We support hybrid and flexible working and embrace diverse and inclusive environments.  We succeed by recruit for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.

We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focus on wellbeing.

Knox Council is an Equal Opportunity Employer ensuring a Child Safe environment that is committed to providing a workplace that embraces diversity and inclusion.  We are committed to a positive, barrier free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children.  All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe.  This includes spaces owned and managed by Council.  We take the wellbeing and safety of children and young people in our care seriously.  We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice.  All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our officers are located on the traditional lands of the Wurunjeri Woi-wurrung and Bunurong people of the Kulin Nation