Early Years Support Officer - Integrated Early Years Hubs

  • Job no: 494101
  • Work type: Permanent Full-time
  • Location: Bayswater Children and Family Centre
  • Categories: Children's Services, Customer Service, General Administration

About the Opportunity

We have an exciting opportunity for an enthusiastic and suitably qualified Early Years Support Officer to join our Integrated Early Years Hubs (IEYH) team in a full time administrative role. 

Our Integrated Early Years Hubs consist of Long Day Care (child care), Kindergarten, Occasional Care, Maternal and Child Health, and playgroup on the one site. Our IEYH team works in genuine collaboration and partnership with families, each other, and non-council organisations to achieve the best possible outcomes for children and their families in the Knox Community. 

As our new Early Years Support Officer you will make a difference daily by providing general administrative support across the Integrated Early Years Hubs and provide face to face customer service to the community and clients at our IEYH's.

Key responsibilities will include greeting and welcoming visitors to the service, responding to emails, answering phone calls, responding to customer queries, monitoring and processing accounts and payments, and maintaining and supporting the enrolment process for families and children. You will report to the Senior Team Leader and work collaboratively with the IEYH team as well as the wider Family and Children's Services team, facilitating success on a number of our key projects.

This is a permanent full time role and is based at one of our Integrated Early Years Hubs in Wantirna South or Bayswater.

This is a Band 4 classified role. Remuneration will be $66,447 - $70,878 per annum (pro rata).

In order to thrive in this position you will have:

  • Demonstrated experience in developing and maintaining working relationships with a range of stakeholders.
  • Experience and skills in administration and/or customer service.
  • Knowledge of the broad issues impacting on the Family and Children’s services sector.
  • Proficiency in a range of computer applications, operating systems, online databases and social media platforms.
  • Demonstrated ability to be self-motivated, use initiative, and be able to work unsupervised.
  • Demonstrated ability to priorities and organise own workload to meet deadlines and competing demands
  • Excellent verbal and written communication skills.

Review the full position description now via our Knox City Council Careers Page

Why Us

Making a difference to others and our community is at the heart of everything we do at Knox. We are inspired by empowering our diverse community inside and out to thrive and prosper through our values: ‘Make a difference daily’, ‘Inspire and Facilitate success’, ‘Think big act bold, and ‘Do what is right not what is easy’. Our vision and values make us a forward thinking, adaptive and collaborative organisation constantly evolving to match the needs of the community.
Our benefits include a flexible workplace including accrued days off, opportunities for learning and development, a focus on wellbeing as well as an Employee Assistance Program, and reward and recognition programs.

For further information on this role please contact Laura Carroll via email (laura.carroll@knox.vic.gov.au) or via phone (03 9738 9731).

To apply please provide a resume and brief cover letter demonstrating you have what is needed to thrive in this role.
Applications close at 11:45pm on Tuesday 24 May 2022.
The successful candidate (in accordance with the Pandemic Orders) will be required to demonstrate evidence that they comply with current mandatory vaccination requirements.

Knox Council is an Equal Opportunity Employer committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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Knox City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values diversity, inclusion and child safety. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

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