About the role
We have an exciting opportunity for an Office Administrator to join the Waste Management team here at Knox.
This is a part-time (3 days per week), permanent role based at the Civic Centre. Due to current work arrangements within the team, there exists an opportunity for this role work full-time until 30 June 2026 before reverting to part time.
As our Office Administrator you will make a difference daily by providing administrative support across the team, engage directly with the community to deliver great services and resolve the many and varied waste management customer service requests. Key responsibilities include managing the shared inbox, corresponding directly with internal and external customers and working with stakeholders and contractors to deliver great customer outcomes. You will report to the coordinator waste management and work closely with other members of a dynamic and friendly team on a broad range of tasks.
We support flexible working arrangements while ensuring operational needs of the role are met.
This is a Band 5 classified role under the Knox City Council Enterprise Agreement. Remuneration will be $80,377.95 to $93,517.76 gross per annum (pro rata) plus superannuation in accordance with the Superannuation Guarantee.
What you will bring to this role
The key selection criteria for this role are:
- Administration experience, preferably in areas related to waste management;
- Excellent interpersonal and customer service skills with the ability to liaise with management, staff, contractors and customers;
- An ability to prepare high quality correspondence and manage request resolution from start to finish via systems such as Pathway;
- Proven experience in liaising and negotiating with stakeholders, to identify and resolve issues, sometimes in difficult environments;
- Sound knowledge of the Microsoft Office suite of applications.
How to apply
Please submit your application, including your resume and cover letter online via the ‘Apply’ button by 11:45pm on Tuesday 4 November 2025.
All applications must be made via the online portal. No applications direct to the hiring manager will be considered.
For further information on this role please contact Nick Dunstan, Coordinator Waste Management Services, at Nick.Dunstan@knox.vic.gov.au or on 03 9298 8214.
A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.
Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.
Why work at Knox
Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:
- Accrued or rostered days off available for full-time roles, depending on operational requirements
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.
To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox
Inherent requirements
To view the inherent requirements for this position please see attachment below.
Our commitments
Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.
Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.
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