- Job no: 496326
- Work type: Temporary Full-time
- Location: Knox Civic Centre
- Categories: Management
Director Customer and Performance
- Lead a high-impact portfolio to strengthen customer focus and organisational performance
- Work in partnership with the CEO and Executive Leadership Team to deliver high-quality services
- Join a contemporary and high performing Council focused on positive community outcomes
Located in Melbourne’s leafy south-eastern suburbs, Knox is a vibrant and inclusive local government area known for its strong sense of community, distinctive neighbourhoods and abundant green spaces. With thriving parks and diverse local centres, Knox offers an environment where people can live, work and connect. Knox City Council strives to make a genuine difference to the lives of its community, with people and place at the heart of everything it does.
Reporting to the Chief Executive Officer, the Director Customer and Performance will play a pivotal role in embedding a strong customer-centric approach across the organisation and strengthening overall organisational performance. Leading a broad and influential portfolio spanning people, culture and development, technology, customer and communications, strategy and transformation, and governance and risk, this role will ensure enabling services are positioned as trusted strategic partners to the organisation. Working closely with the Executive Leadership Team and the broader workforce, the Director will foster a culture of continuous improvement, uplift organisational capability and ensure the delivery of high-quality, responsive services that support long-term organisational sustainability.
To be successful, you will be a proven executive or senior leader with experience operating in complex and politically sensitive environments. You will bring sound commercial judgement, strong political acumen and the confidence to influence and challenge constructively at executive and Council levels. An empowering and agile leader, you will have demonstrated experience leading multidisciplinary teams, working at pace and delivering measurable improvements in performance and service delivery. Experience in local government or the broader public sector is desirable, and a genuine passion for delivering positive outcomes for the community is essential.
This is an exciting opportunity to join a visionary organisation committed to inspirational leadership and to championing the vision of a sustainable, vibrant and community-focused municipality.
To view the Success Profile, please copy and paste the following link into your browser: https://tinyurl.com/5hcv2ub8
To apply for this role, please apply directly via Davidson Recruitment. For further information or a confidential discussion, please contact Vanessa Huxley from Davidson Search & Advisory on 0417 708 112 or Alannah O’Carroll on 0426 691 205.
Position Description
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
Knox City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values diversity, inclusion and child safety.
We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.