Your new role

We have an exciting opportunity for an experienced Team Leader – Parking Enforcement at Knox. As Parking Team Leader, you will provide strong leadership and guidance to the Parking Enforcement Team, ensuring high-quality service delivery, compliance with relevant legislation, and positive community engagement.

In this role, you will oversee enforcement activities, undertake patrols, manage schedules, provide training and guidance, and lead continuous improvement initiatives. Your work will make a real difference every day by helping to keep our streets safe, accessible, and well-regulated for the community.

This is a full-time, permanent position based that the Knox Civic Centre, with opportunities for additional overtime. Remuneration is BAND 6 $98,353.35 - $107,416.64 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

A tool of trade vehicle is provided with this role.

Skills, qualifications, licences & experience

The key selection criteria for this role are:

• Demonstrated leadership and team management skills, including mentoring, coaching, developing staff, and monitoring the effectiveness and efficiency of service delivery. 
• Substantial experience in parking enforcement, local laws, or compliance services within a local government context. 
• Sound knowledge of relevant parking, infringement, and compliance legislation, and the ability to interpret and apply legislation. 
• Strong investigative and problem-solving skills, with the ability to assess complaints and take appropriate enforcement action. 
• Excellent customer service skills with the ability to deal effectively with complaints and enquiries. 
• Highly developed communication and interpersonal skills, including the ability to manage conflict and engage effectively with internal and external stakeholders. 
• Ability to make decisions under pressure, manage competing priorities, and work both independently and collaboratively. 
• Strong analytical and service improvement skills, with the ability to interpret and analyse data, identify trends, monitor service performance and use insights to inform operational efficiency, strengthen compliance outcomes, and ensure the effective use of technology and team resources.
• Demonstrated ability to critically review existing practices, implement innovative and practical solutions, and deliver measurable service improvements across parking enforcement operations. 
• Competence in maintaining accurate records, preparing correspondence and reports, analysing data, and using relevant technology systems and mobile enforcement devices. 
• A demonstrated commitment to Council’s values. 
• Degree or Tertiary qualification combined with relevant experience or substantial relevant experience in the field of specialist expertise.
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How to apply

Please provide a resume and brief cover letter addressing the ‘what you need to thrive’ section from the position description to outline how your experience and skills relate to the role.

Review the full position description now via our Knox City Council Careers Page.

For further information on this role please contact Paul Anastasi at Paul.Anastasi@knox.vic.gov.au or on 03 9298 8152.

Apply By: Wednesday 18 March 2026 at 11:45pm 

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why Us

At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments. We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.

We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.

Beyond that, we also offer:

• accrued days off for full time employees;
• growth and learning opportunities;
• career development;
• reward and recognition programs; and,
• a supportive Employee Assistance Program.

To view the inherent requirements for this position please see attachment below. 

 Community Laws Officers - Inherent Requirements Table .DOCX

Knox Council is an Equal Opportunity Employer ensuring a Child Safe environment that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.