About the role
In this role, the Technical Analyst plays a key part in delivering reliable, customer focused IT services across Knox City Council. Reporting to the Infrastructure Lead, the position is responsible for supporting day to day operations while also contributing to the delivery of small to medium projects that improve systems, processes and user experience.
You will work closely with internal stakeholders across all business units, as well as external vendors and service providers, to ensure technology solutions meet operational needs. A strong focus is placed on collaboration, problem solving and continuous improvement, with an expectation that the role will proactively identify opportunities to enhance service delivery.
Key responsibilities include managing and resolving support requests, maintaining core systems and infrastructure, contributing to project delivery from scoping through to implementation, and ensuring documentation and processes are kept up to date. The role also supports vendor coordination and assists in maintaining system availability, security and performance.
On a day to day basis, this role involves a mix of technical support, stakeholder engagement and project activities. It requires the ability to balance competing priorities, apply practical problem-solving skills and communicate effectively with both technical and non-technical users.
This position contributes to Council's values by promoting a customer first mindset, working collaboratively with others, and taking ownership of outcomes. As well as supporting a team culture of accountability, adaptability and service excellence.
This is a Full-Time permanent position, based at the Civic Centre in Wantirna South with hybrid working arrangements. The remuneration for this role is $110,732 - $124,189 plus superannuation in accordance with the Superannuation Guarantee.
Key selling points of the role include the opportunity to work across a broad technology landscape, contribute to meaningful projects, and be part of a collaborative and supportive team environment.
What you will bring to this role
The key selection criteria for this role are:
- Demonstrated ability to deliver customer-focused outcomes through collaboration, taking ownership of client needs and applying strong problem-solving and lateral thinking skills.
- Proven experience managing small to medium IT projects, including developing scopes and briefs, and delivering outcomes within agreed parameters.
- Strong and up-to-date knowledge of Windows operating systems, Microsoft 365, desktop environments, printers and end-user devices.
- Ability to work effectively with minimal supervision, contribute to a high-performing team and adapt positively to change and evolving operational structures.
- A strong commitment to delivering high-quality customer service.
- Active participation in Council’s performance, development and review process (Workforce Development Plan), with a focus on personal growth, performance and contribution to team success.
- Willingness to undertake other duties within the scope of skills, competence and training, as required.
How to apply
Please submit your application, including your resume and cover letter online via the ‘Apply’ button by 5PM on the 26 April 2026.
All applications must be made via the online portal. No applications direct to the hiring manager will be considered.
For further information on this role please contact Ravi Teja Naraharisetty, Infrastructure Lead, at ravi.teja@knox.vic.gov.au.
A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.
Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.
Why work at Knox
Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:
- Accrued or rostered days off available for full-time roles, depending on operational requirements
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.
To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox
Inherent requirements
To view the inherent requirements for this position please see attachment below.
Our commitments
Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.
Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.
Follow us
For more information about Knox City Council and to stay up to date, follow us on LinkedIn.